Help Desk Specialist

Job Description – IT Help Desk

A leading cybersecurity company is seeking an experienced IT Help Desk Specialist for a diverse and dynamic role. The position includes responsibility for maintaining, upgrading, and managing the company’s IT systems, while providing technical support to users across multiple sites in a fast-paced environment.

Responsibilities:

• Provide Tier 1–2 technical support to end users (hardware, software, and networking issues)
• Install, configure, and upgrade workstations, operating systems, and applications
• Manage and maintain IT infrastructure (Windows servers, Active Directory, DNS, DHCP, virtualization)
• Monitor and support network equipment (switches, routers, firewalls) to ensure high availability
• Troubleshoot and resolve incidents via phone, email, remote tools, and on-site support
• Collaborate with external vendors, service providers, and contractors
• Assist with internal IT projects including migrations, upgrades, backups, and security implementations
• Support information security policies and ensure compliance with organizational procedures

Requirements:

• At least 3 years of experience in a similar IT support/help desk role – must
• Strong knowledge of Windows Server, Active Directory, Office 365, VMware – must
• Proven experience with networking, communication protocols, and network devices – must
• Hands-on experience with remote technical support – must
• Familiarity with backup solutions, antivirus, firewalls, and asset management systems
• High service orientation, problem-solving skills, and excellent interpersonal abilities
• Fluent English (spoken and written) – advantage

Advantages:

• Relevant certifications (MCSA, CCNA, CompTIA, or equivalent)
• Experience in production environments or geographically distributed organizations
• Scripting knowledge (PowerShell / Bash)