Technical Account Manager with security clearance

About Us:

Join us at Cybereason, where we're pioneering groundbreaking cybersecurity solutions to protect organizations worldwide. At the forefront of endpoint security, our advanced technology and research-driven team are creating a safer digital environment.

The Role:

As part of our Technical Delivery Team, you will play a vital role bringing the latest cutting-edge technologies to our customers. As a Technical Account Manager, your primary responsibility will be to provide top-tier technical and security guidance, ensuring customer satisfaction and maximizing the value they derive from our solutions. By creating strong relationships, you will act as a trusted advisor, strengthening the partnership between Cybereason and its customers.

Responsibilities:

• Build and maintain professional business relationships with assigned customer accounts through regular communication, on-site meetings, and executive briefings.
• Plan, design, integrate and implement Cybereason solutions with customer technologies, including SIEM, Syslog, API, and monitoring tools.
• Lead and manage deployments and upgrades of Cybereason software within customer infrastructures.
• Provide proactive technical guidance to customers to optimize their security operations.
• Understand and assess the technical and security value of the Cybereason solution for the customer.
• Collaborate closely with internal teams to ensure effective communication and support for the customer.
• Attend customer site locations to assist with upgrades, configurations, training, and other defined activities.

Must haves :

• Current Israeli security clearance.
• Minimum of 3 years of experience as a Support Engineer or Technical Account Manager.
• Proven ability to work effectively both independently and collaboratively within a remote team environment.
• Exceptional written and verbal communication skills in both English and Hebrew. Including report writing and presentation capabilities.
• Comprehensive knowledge of virtualization technologies and hands-on experience.
• Strong technical and architectural understanding of security, networking, and applications.
• Hands-on experience with Linux administration.
• Proficiency in scripting languages such as Python, Bash, or PowerShell.
• Experience with Endpoint Detection Systems, Anti-Virus systems, and familiarity with SOC environments or related roles.

Nice to have :

• Previous experience in working with Cyber Security products or technologies.
• In-depth understanding and hands-on experience with AV, NGAV and EDR technologies.
• Familiarity with Cyber Threat Intelligence, Malware, Mitre Attack Techniques.
• Experience in Corporate IT - Active Directory, SCCM, VDI Management.