Technical Customer Success Manager

Company Description

BonData is an AI-powered Virtual Data Connections platform that unlocks the value of siloed data in just 2 days. Our single platform seamlessly connects hundreds of systems, databases, data lakes, warehouses, and files, transforming them into one virtual data layer that drives growth. BonData helps in preparing data for AI applications, synchronizing systems, and making business decisions based on data from different sources. We ensure that your data remains secure in its original systems while delivering real-time value.

Role Description

This is a full-time hybrid role for a Technical Customer Success Manager, based in Tel Aviv District, Israel, with some work from home acceptable. The Technical Customer Success Manager will be responsible for ensuring customer satisfaction, building and maintaining strong customer relationships, and providing exceptional customer service. Daily tasks include analyzing customer data to improve customer retention, addressing technical issues, and helping clients maximize the value of BonData's platform.

Qualifications

• Customer Satisfaction and Customer Service skills
• Strong Analytical Skills and ability to interpret data
• Experience in Relationship Building and Customer Retention
• Technical proficiency and ability to address technical issues
• Excellent communication and problem-solving skills
• Ability to work both independently and collaboratively in a hybrid environment
• Previous experience in a customer success role is a plus