Customer Success Manager

Company Description

Opmed.ai supercharges health system schedules, resources, and staff management with the power of AI and network science. Our solutions help unlock the full potential of health systems, ensuring optimal resource utilization and resilience. We are dedicated to enhancing the efficiency and effectiveness of healthcare through innovative, data-driven technology.

Role Description

This is a full-time position that requires regular travel to customer sites. The majority of the role focuses on customer success, including onboarding, implementation, adoption, and long-term relationship management to ensure customers achieve maximum value from Opmed’s solutions. In addition, the position includes a strong sales and business development component, involving account expansion, upselling, and identifying strategic growth opportunities within the healthcare ecosystem.

You will be responsible for:

• Leading customer onboarding and ensuring smooth, successful implementation.
• Driving product adoption, engagement, and measurable business impact.
• Analyzing customer needs and data to deliver actionable recommendations.
• Building and nurturing strong, long-term relationships with key stakeholders.
• Developing and executing strategies for customer retention, satisfaction, and success.
• Identifying and pursuing opportunities for upselling, cross-selling, and account expansion.
• Engaging in business development by identifying new market opportunities, fostering partnerships, and supporting go-to-market initiatives.
• Troubleshooting and managing escalations to ensure prompt, effective resolution.
• Acting as a trusted advisor and primary point of contact throughout the customer journey.

Qualifications

• Demonstrated success in customer satisfaction, retention, and success management.
• Proven track record in sales, account growth, or business development.
• Strong analytical skills with the ability to interpret data, calculate KPIs and ROI, and translate insights into business impact.
• Excellent relationship-building, consultative selling, and negotiation skills.
• Exceptional communication, presentation, and interpersonal abilities.
• Background in healthcare operations or HealthTech – highly desirable.
• At least 3 years of relevant experience in a similar role.
• Ability to work independently and manage multiple priorities.
• Experience in the clinical side of healthcare or with AI technology – a plus.
• Bachelor’s degree in business, healthcare management, or a related field (or equivalent work experience).

Why Join Us?

At Opmed.ai, you’ll be part of a company that’s at the forefront of AI-driven healthcare solutions. We offer:

• A collaborative and intellectually stimulating environment.
• Opportunities to work on cutting-edge technology that directly impacts the healthcare industry.
• Competitive compensation, growth opportunities, and a fun, supportive team.

This revision clarifies the key responsibilities and required qualifications, emphasizes the innovative nature of the company, and highlights the unique value of joining Opmed.ai.