Head of Customer Success

Company Description

BYC provides solutions for a variety of startups and growing companies.

One of our Clients is a fintech Company.

A fast-growing B2B fintech startup is looking for a Head of Customer Success to build and lead the CS function from the ground up – from onboarding, through retention and expansion, to creating scalable processes and best practices for a future team.

What you’ll do:

• Establish the CS department, processes, playbooks, and success metrics
• Lead onboarding for new customers and ensure excellent adoption and experience
• Track key KPIs such as NRR, pilot conversion, and retention
• Collaborate closely with Product & R&D to relay feedback and drive improvements

What we’re looking for:

• 5+ years in B2B SaaS, with at least 2 years building CS processes or playbooks
• Finance-related background (CPA is a strong plus)
• Native-level English – a must
• Proficiency with CRM and CS platforms (Hubspot is a plus)
• Analytical mindset, proactive, and highly independent

📌 A unique opportunity to take ownership of a strategic role, work directly with senior leadership, and shape the company’s customer experience from day one.