Enterprise Technical Account Manager

Guesty is the all-in-one platform helping hospitality businesses around the world automate, optimize, and scale their operations. We’re a fast-growing global startup that’s transforming how the industry works — from guest experience to business growth.

With a powerful suite of features and integrations with 150+ industry partners — including Airbnb, Vrbo, Booking.com, Expedia, Google Travel, and many more — Guesty empowers property managers to deliver top-tier guest experiences while running more efficient, data-driven operations.

We’re proud to have over 900+ team members across 16 countries worldwide, all working together to build the future of hospitality technology.

If you’re looking to grow your career in a dynamic, global, and impact-driven environment, we’d love to hear from you.

We are looking for an Enterprise Technical Account Manager to join our team.

Responsibilities:

• You’ll help solve technical questions related to Guesty’s APIs, webhooks, 3rd party integrations, as well as new feature complexities.
• Investigate and resolve customer requests and queries through the use of varied ticketing, content, and task management tools.
• Advise Enterprise clients on Guesty's best practices on API implementation
• Lead personal/team projects such as designing & developing new internal tools and processes
• Create internal knowledge base articles to improve our solve time and client satisfaction.
• Escalate and resolve issues with the Product and Engineering teams.
  
  

• We are searching for 3+ years of experience support engineers
• Experience with Postman, Chrome DevTools, or any equivalent
• Experience with MongoDB queries.
• REST API knowledge
• JavaScript/coding experience - a big plus
• Strong problem-solving skills, especially with complex technical problems.
• Strong attention to detail.
• Excellent interpersonal skills.
• Excellent written and verbal communication.
• High proficiency in English (reading, speaking & writing) - Must!
• A demonstrated track record of providing prompt and compassionate customer care, using your well-rounded technical and analytical skills.
• Availability to work Monday through Friday, from 13:00 to 22:00 IL time.
• Experience in AI methodology and tools in the CX world. An advantage