Help Desk

About Pagaya

Pagaya is a global technology company making life-changing financial products and services available to more people nationwide, as it reshapes the financial services ecosystem. By using machine learning, a vast data network and a sophisticated AI-driven approach, Pagaya provides comprehensive consumer credit and residential real estate solutions for its partners, their customers, and investors. Its proprietary API and capital solutions integrate into its network of partners to deliver seamless user experiences and greater access to the mainstream economy. Pagaya has offices in New York and Tel Aviv. For more information, visit pagaya.com.

About The Role

We are looking for an IT Support Engineer to join our TLV team. The hire will be responsible for providing and supporting IT equipment and services to all employees in the TLV. This opportunity presents the chance to practice modern IT Ops processes and technologies in a controlled financial services environment.

Responsibilities

• Provide on-site IT support at our TLV and remote support for employees across the TLV
• Act as a point of escalation for SaaS-related technical issues, troubleshooting platforms such as Okta, Google Workspace, Slack, MDM, and other SaaS tools.
• Own and drive small- and large-scale IT projects, coordinating with internal and external teams to meet business objectives.
• Create and update IT documentation, including technical guides and user-facing materials.
• Act as an advocate for end-users, proactively identifying and resolving IT bottlenecks to enhance productivity.
• Maintain and improve WiFi and networking infrastructure for our TLV office.
• Conduct new hire IT orientations, providing best practices and training on company tools and policies.
• Manage IT assets (ITAM), including desk setups, printer maintenance, and AV equipment to ensure seamless Town Hall and company events.
• Support and maintain Zoom Rooms, ensuring optimal video conferencing performance.
• Assist with user lifecycle management, provisioning/deprovisioning accounts, and managing role-based access controls.
• Ensure IT security best practices and compliance with SOX 404, SOC 2, and ISO certification requirements.
  
  

Requirements

• 2+ years of IT experience in an enterprise environment.
• Strong knowledge of Okta, Google Workspace, Slack, MDM (mobile device management), Notion, and various SaaS tools.
• Experience managing SSO (Single Sign-On) solutions, including SAML authentication.
• Highly organized with experience in ticket tracking, IT asset management, desk setups, and printer maintenance.
• Familiarity with networking principles (WiFi, VPN, VLANs, firewalls, DNS, DHCP).
• Experience supporting Zoom Rooms, AV hardware, and company-wide IT events.
• Strong execution-oriented mindset with attention to detail.
• Understanding of User Lifecycle Management (ULM) and managing role-based access.
  
  

Our Team

Pagaya was founded in 2016 by seasoned research, finance, and technology entrepreneurs, and we are now 500+ strong in New York, Los Angeles, and Tel Aviv.

We move fast and smart, identifying new opportunities and building end-to-end solutions from AI models and unique data sources. Every Pagaya team member is solving new and exciting challenges every day in a culture based on partnership, collaboration, and community.

Join a team of builders who are working every day to enable better outcomes for our partners and their customers.

Our Values

Our values are at the heart of everything we do. We believe great solutions are built through a great community.

• Advance Inclusion- We create a world where everyone can win, designing systems that better represent people and generate sustainable value for our employees, partners and investors.
• Be Accountable Together- We proudly own our actions and our results, taking initiative to ensure our work gets over the finish line as a team.
• Continuously Learn- We challenge ourselves for the sake of getting better as individuals, as teams, and as an organization to deliver for our partners.
• Debate and Commit- We respectfully and openly debate to strengthen our ideas and build shared conviction - once we decide, we go all in, together.
• Dream Big and Act- We boldly tackle complex problems, pressure-test solutions in real-time, and adapt with speed and energy.
  
  

More than just a job

We believe health, happiness, and productivity go hand-in-hand. That's why we're continually looking to enhance the ways we support you with benefits programs and perks that allow every Pagayan to do the best work of their life.

Pagaya is an equal opportunity employer. Pagaya is encouraging diversity and actively seeking applicants from all backgrounds, as are committed to creating a diverse workforce together with an inclusive environment for all. Employment is decided on the basis of qualifications, skills, and business needs.

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