IT Services Analyst

Who You'll Work With

You are someone who thrives in a high-performance environment, bringing a growth mindset and entrepreneurial spirit to tackle meaningful challenges that have a real impact.

In return for your drive, determination, and curiosity, we’ll provide the resources, mentorship, and opportunities to help you quickly broaden your expertise, grow into a well-rounded professional, and contribute to work that truly makes a difference.

When you join us, you will have:

• Continuous learning: Our learning and apprenticeship culture, backed by structured programs, is all about helping you grow while creating an environment where feedback is clear, actionable, and focused on your development. The real magic happens when you take the input from others to heart and embrace the fast-paced learning experience, owning your journey.
• A voice that matters: From day one, we value your ideas and contributions. You’ll make a tangible impact by offering innovative ideas and practical solutions, all while upholding our unwavering commitment to ethics and integrity. We not only encourage diverse perspectives, but they are critical in driving us toward the best possible outcomes.
• Global community: With colleagues across 65+ countries and over 100 different nationalities, our firm’s diversity fuels creativity and helps us come up with the best solutions. Plus, you’ll have the opportunity to learn from exceptional colleagues with diverse backgrounds and experiences.
• Exceptional benefits: On top of a competitive salary (based on your location, experience, and skills), we provide a comprehensive benefits package to enable holistic well-being for you and your family.
  
  

Your Impact

You will deliver operational technology excellence with the instincts of a trusted advisor, providing a concierge-grade, end-to-end customer experience that resolves issues quickly and enables colleagues to work smarter.

Based in our Tel Aviv office as part of Global Provisioning Capabilities within the Global TechHubs function, you will serve as a trusted guide to office colleagues and the wider IT service teams by delivering face-to-face IT Bar support, real-time incident triage, new-hire onboarding, AV conference room readiness, and seamless event technology execution. You will play a critical role in equipment lifecycle management and logistics, overseeing the end-to-end setup, secure shipping, and inventory tracking of IT assets to keep our systems accurate and up to date.

Beyond resolving immediate technical issues, you will proactively engage with colleagues to build technology capability in the flow of their work, championing the adoption of self-service resources and emerging AI tools while translating recurring local paint points into actionable feedback for our global product teams.

Your Qualifications and Skills

• Bachelor's degree or equivalent practical experience preferred
• 3+ years of experience in corporate IT support, desktop support, workplace technology, service desk, or professional services environments
• 1+ years of experience configuring, deploying, and supporting IT hardware (laptops, desktops, tablets, and mobile devices) preferred, in addition to core IT support experience
• Strong ownership, organizational skills, accountability, and attention to detail
• Experience supporting Microsoft Windows, macOS, Microsoft 365, Zoom, Microsoft Teams, mobile devices, AV technologies, and endpoint management platforms such as Jamf
• Ability to troubleshoot complex technical issues, make sound escalation decisions, and manage multiple priorities independently
• Experience maintaining accurate operational records using ServiceNow or comparable IT service management platforms
• Ability to identify service improvement opportunities through recurring issue analysis, operational data, and colleague feedback, and effectively communicate insights to global product teams
• Demonstrated curiosity and interest in emerging technologies and AI-enabled productivity tools, with the ability to learn, demonstrate, and champion new technologies
• Practical experience with purchasing and logistics processes, including obtaining quotes, submitting and tracking orders, and monitoring and optimizing inventory levels
• Ability to work in person, travel locally as required, and safely handle workplace technology equipment and peripherals
• Excellent customer service, communication, and stakeholder management skills, with the ability to build trusted relationships across all levels of the firm, and excellent written and verbal communication skills in English