Customer Support Manager

Company Description

VYBS is a gaming loyalty app that lets players discover awesome games to play, and earn gift cards while playing them.

Role Description

This is a full-time on-site role for a Support Operations Manager located in Tel Aviv-Yafo.

As a support ops manager, you will handle all aspects of user support operations: handling support tickets, automating support with AI and workflows, analyzing conversations for optimization, documentation, and training future support agents. All to ensure high-quality service delivery.

You will also analyze support data to improve service processes and contribute to strategic planning.

Requirements

• Fluent english
• 2+ years in customer support or similar customer-facing role
• Previous experience in the gaming industry
• Strong analytical skills
• Excellent written and verbal communication skills
• Experience with intercom / automation - a plus