Enterprise Technical Account Manager

Guesty is the all-in-one platform helping hospitality businesses around the world automate, optimize, and scale their operations. We’re a fast-growing global startup that’s transforming how the industry works — from guest experience to business growth.

With a powerful suite of features and integrations with 150+ industry partners — including Airbnb, Vrbo, Booking.com, Expedia, Google Travel, and many more — Guesty empowers property managers to deliver top-tier guest experiences while running more efficient, data-driven operations.

We’re proud to have over 900+ team members across 16 countries worldwide, all working together to build the future of hospitality technology.

If you’re looking to grow your career in a dynamic, global, and impact-driven environment, we’d love to hear from you.

We are looking for an Enterprise Technical Account Manager to join our team.

Responsibilities:

• You’ll help solve technical questions related to Guesty’s APIs, webhooks, 3rd party integrations, as well as new feature complexities.
• Investigate and resolve customer requests and queries through the use of varied ticketing, content, and task management tools.
• Advise Enterprise clients on Guesty's best practices on API implementation
• Lead personal/team projects such as designing & developing new internal tools and processes
• Create internal knowledge base articles to improve our solve time and client satisfaction.
• Escalate and resolve issues with the Product and Engineering teams.

Requirements:

• We are searching for 3+ years of experience support engineers
• Experience with Postman, Chrome DevTools, or any equivalent
• Experience with MongoDB queries.
• REST API knowledge
• JavaScript/coding experience - a big plus
• Strong problem-solving skills, especially with complex technical problems.
• Strong attention to detail.
• Excellent interpersonal skills.
• Excellent written and verbal communication.
• High proficiency in English (reading, speaking & writing) - Must!
• A demonstrated track record of providing prompt and compassionate customer care, using your well-rounded technical and analytical skills.
• Availability to work Monday through Friday, from 13:00 to 22:00 IL time.
• Experience in AI methodology and tools in the CX world. An advantage

Guesty is proud to be an Equal Opportunity Employer. We provide equal employment opportunities to all employees and applicants regardless of race, color, religion, sex, age, national origin, disability, veteran status, pregnancy, sexual orientation, or any other characteristic protected by law.