Customer Success Manager

CSM/ Account Manager – Fast-Growing SaaS Startup | Series A ($7M Raised)

Location: Tel Aviv (4 days/week in office)

Join a fast-growing SaaS startup that’s disrupting the cyber world with a modern, cutting-edge approach. Backed by top-tier VCs and fresh off a successful $7 million Series A, we’re scaling fast — and we’re looking for an Account Manager who’s ready to roll up their sleeves, think strategically, and thrive in a high-energy, high-impact environment.

This isn’t your typical 9-to-5 — we're a startup with a bold vision and a collaborative culture. You’ll be a strategic partner to our key clients, helping them realize value, scale their operations, and drive business outcomes using our SaaS solutions. You'll play a crucial role in shaping the customer experience, advocating for client needs, and directly influencing our product roadmap.

What You’ll Do:

• Build strong, trust-based relationships with decision-makers at key accounts.
• Deeply understand client goals, challenges, and technical environments.
• Identify and drive upsell and cross-sell opportunities to increase account value.
• Lead onboarding for new clients, ensuring a seamless and value-driven start.
• Troubleshoot technical issues with internal QA and product teams.
• Advocate for clients internally, influencing product improvements and innovation.
• Act as a proactive, hands-on partner — not just a vendor.

What We’re Looking For:

• 3–5 years of Account Management experience (SaaS strongly preferred).
• Proven track record of meeting or exceeding revenue goals.
• Experience owning the full client lifecycle — onboarding to expansion.
• Strong technical acumen and ability to translate complex solutions to business value.
• Excellent communication and relationship-building skills.
• Proactive, entrepreneurial, and highly adaptable — you take initiative and get things done.
• Passion for innovation and thriving in a dynamic, fast-paced environment.

Why Join Us:

• Be part of a modern cyber disruptor that’s rethinking the status quo.
• Work alongside passionate, driven teammates who are building something big.
• Tons of room for professional growth and internal mobility.
• Hybrid work setup with a vibrant office in Tel Aviv (4 days/week in office).
• Direct impact on product, process, and client success — your voice matters here.