Customer Relationship Management Manager

You blinked, and the trading world changed - now help us keep our customers ahead of every market move. We are seeking a dynamic Customer Growth Engagement & Enablement professional to join our FinTech team. This role focuses on understanding our customers deeply and creating meaningful value that drives engagement and success in their trading journey.

Key Responsibilities

• :Define and refine customer segments based on trading behavior, risk tolerance, and engagement level
• sUse data analytics to identify patterns and trends within each segmen
• tConduct customer research to gather insights for segmentatio
• nDevelop educational content including guides, market insights, and trading tutorial
• sCreate product updates and feature explanation
• sProduce webinars and success stories to engage different customer segment
• sFoster user community through forums, social media, and virtual event

s
What We're Looking Fo

• r:Strong understanding of financial markets and trading concepts - advanta
• geProven experience with 100K+ B2C customer success operatio
• nsLeading existing customer marketing campaigns and journ
• eyAbility to work both hands-on and think strategically about scalable process
• esExcellent communication skills with ability to create compelling conte
• ntExperience in customer segmentation and data analys
• isPassion for helping customers succeed in their financial journ
• eyBachelor's degree in Business Administration, Marketing, Communications, or related field preferre