Customer Success Manager (CSM) – SAP Focus

About Dpro

Dpro is a leader in SAP-native, no-code automation tools. Our flagship product, InsightZap, is transforming how global enterprises and public organizations interact with SAP – making business reporting, automation, and operational insights dramatically faster and easier. With over 100 clients and 70% market share in Israel, we are expanding rapidly into the U.S. and global markets.

We are seeking an experienced and proactive Customer Success Manager (CSM) with deep understanding of the SAP ecosystem. You will lead onboarding, product adoption, and long-term engagement for InsightZap customers – ensuring measurable success, high renewal rates, and strategic client growth.

• Own the onboarding process for new customers, from kickoff to go-live.
• Deliver training sessions and walkthroughs tailored to SAP professionals (IT, business analysts, CFOs, etc.).
• Ensure clients understand the full capabilities of InsightZap, including Creator, Publisher, Viewer, and Fiori-ready tools.

• Maintain active relationships with 100+ clients (primarily in Israel with growing global portfolio).
• Serve as the primary point of contact for functional support and usage optimization.
• Monitor product usage, adoption metrics, and engagement trends using internal tracking tools.

• Manage the software license renewal process end-to-end.
• Identify opportunities for upselling (e.g. additional SAP instances or variant usage tiers).
• Proactively mitigate churn risk through health monitoring and account reviews.

• Host webinars, demos, and virtual workshops focused on use cases (e.g. ABAP backlog reduction, live pivot tables, real-time reporting).
• Organize in-person meetups and community events in coordination with marketing and sales.
• Collect client feedback to shape product roadmap and knowledge base content.
  

• 3+ years in Customer Success, Solution Consulting, or SAP project delivery roles.
• Strong understanding of SAP ECC / S/4HANA, Fiori, ABAP, and reporting processes.
• Experience training or guiding SAP users (business or technical roles).
• Excellent verbal and written communication in both Hebrew and English.
• Proficiency in tools like Excel, CRM systems, and webinar platforms (e.g. Zoom, Teams).
• Experience with license renewal, SaaS models, or software subscription tracking – an advantage.
  

• Hands-on experience with SAP-native tools or complementary solutions (e.g. Winshuttle, SAP Build, Neptune, SAC).
• Experience managing mid-market or enterprise-level clients globally.
• Background in running user groups, webinars, or training sessions for SAP users.
  

• Work with a market-leading product solving real pain in the SAP world.
• Fast-growing company with global ambitions and a strong reputation.
• Flexible work environment and a collaborative, driven team.