Technical Account Manager

Who are we?

Founded by leading security and IoT experts, SecuriThings empowers operations and IT professionals to automate the management of physical security devices, while also ensuring full compliance and security within their organization. The solution is trusted by Fortune 100 companies and has been deployed across large organizations in various industries including tech, manufacturing, finance, airports, logistics, higher education, healthcare and more. SecuriThings partners with key systems integrators and device manufacturers to provide unmatched insights, coverage and reliability.

About the Position

We are looking for an experienced Technical Account Manager who is driven, dedicated, and service-oriented to manage the customer journey, end to end.

In this role, you will own a portfolio of clients, and apply your technical management, analytical and interpersonal skills to guide our clients and maximize the value gained from using the SecuriThings Platform.

As part of the role you will have the opportunity to:

• Proactively manage a portfolio of customers to deliver consistent value across the entire lifecycle, driving adoption and growth.
• Manage the onboarding of new customers and translate the customer’s Desired Outcomes into an implementation plan that will provide value in a timely fashion.
• Serve as a product expert and trusted advisor to help customers maximize value from the SecuriThings platform.
• Train customers to use products effectively.
• Troubleshoot technical issues in collaboration with internal teams (Product, R&D, Sales, Marketing).
• Maintain high levels of customer engagement, including regular account reviews and performance planning.
• Build strong relationships with stakeholders and drive customer advocacy through case studies, referrals, and references.
• Actively communicate internally to address customer needs and challenges.

Requirements:

• 3 + years of experience in a Technical Account Management, Technical/Product Support Engineer, Pre-Sales, or Customer Success role with direct client-facing responsibilities - Must.
• Proficient in troubleshooting and navigating Linux environments (shell, system logs, resource monitoring, Docker,); comfortable working at the OS and/or Container level to troubleshoot issues - Must.
• Excellent verbal and written communication skills in English - Must.
• Strong technical troubleshooting skills with the ability to work effectively with both technical and non-technical audiences.
• Solid understanding of networking concepts and protocols (TCP/IP, DNS, firewalls, routing, switching, OSI model, traffic flows, etc.).
• Experience with writing and executing MySQL queries for troubleshooting or data analysis.
• Familiarity with cybersecurity principles and best practices, including secure configurations, access controls, and understanding of security implications in troubleshooting scenarios
• Comfortable writing scripts to help automate processes.
• Experience managing enterprise customer relationships, including engagement with senior-level stakeholders.
• Relevant certifications (e.g., CCNA/CCNP, RHCSA/RHCSE, Linux+) – an advantage.

Our Values:

We believe that we can only win together as a team, and aim for close collaboration and alignment. We think and act beyond the limits and know the only way to achieve our goals is by being innovative, creative, and bold. We strive to lead as experts and become masters of our domain. We are driven to deliver results, well and on time. And of course, we think work shouldn’t be all serious – we make it fun too.