About Us

Join us at Cybereason, where we're pioneering groundbreaking cybersecurity solutions to protect organizations worldwide. At the forefront of endpoint security, our advanced technology and research-driven team are creating a safer digital environment.

The Role

As part of our Technical Delivery Team, you will play a vital role bringing the latest cutting-edge technologies to our customers. As a Technical Account Manager, your primary responsibility will be to provide top-tier technical and security guidance, ensuring customer satisfaction and maximizing the value they derive from our solutions. By creating strong relationships, you will act as a trusted advisor, strengthening the partnership between Cybereason and its customers.

Responsibilities

• Build and maintain professional business relationships with assigned customer accounts through regular communication, on-site meetings, and executive briefings.
• Plan, design, integrate and implement Cybereason solutions with customer technologies, including SIEM, Syslog, API, and monitoring tools.
• Lead and manage deployments and upgrades of Cybereason software within customer infrastructures.
• Provide proactive technical guidance to customers to optimize their security operations.
• Understand and assess the technical and security value of the Cybereason solution for the customer.
• Collaborate closely with internal teams to ensure effective communication and support for the customer.
• Attend customer site locations to assist with upgrades, configurations, training, and other defined activities.
  
  

Must Haves

• Current Israeli security clearance.
• Minimum of 3 years of experience as a Support Engineer or Technical Account Manager.
• Proven ability to work effectively both independently and collaboratively within a remote team environment.
• Exceptional written and verbal communication skills in both English and Hebrew. Including report writing and presentation capabilities.
• Comprehensive knowledge of virtualization technologies and hands-on experience.
• Strong technical and architectural understanding of security, networking, and applications.
• Hands-on experience with Linux administration.
• Proficiency in scripting languages such as Python, Bash, or PowerShell.
• Experience with Endpoint Detection Systems, Anti-Virus systems, and familiarity with SOC environments or related roles.
  
  

Nice To Have

• Previous experience in working with Cyber Security products or technologies.
• In-depth understanding and hands-on experience with AV, NGAV and EDR technologies.
• Familiarity with Cyber Threat Intelligence, Malware, Mitre Attack Techniques.
• Experience in Corporate IT - Active Directory, SCCM, VDI Management.
  
  

More About Cybereason

Our culture and how we operate reflects in our shared values. Our #Defenders are individuals with diverse skill sets and backgrounds who are driven to innovate and scale with our growing organization. We are a team that strives to learn from each other, solve challenging problems, and work collaboratively toward our goal of reversing the adversary advantage.

Core Values

• Win As One: The power of an individual is less than the power of a team.
• Ever Evolving: Change keeps us at the forefront, so we encourage it.
• Daring: To achieve the impossible, we must dare to be different.
• Obsessed with Customers: We believe gaining our customers’ trust is the most important part of what we do.
• Never Give Up: We are tenacious and resilient, and we never stop.
• UbU: We believe people can only unlock their full potential when they work somewhere that accepts who they are.
  
  

If these values resonate with you and our vision excites you, join us today and help us end cyber attacks from the endpoint to everywhere! #Defenders

Don’t meet every single requirement? Studies have shown that women and people of color are less likely to apply to jobs unless they meet every single qualification. At Cybereason we are dedicated to building a diverse, inclusive, and authentic workplace (#uBu), so if you’re excited about this role but your past experience doesn’t align perfectly with every qualification in the job description, we encourage you to apply anyways. You may be just the right candidate for this or other roles.