Core Requirements

• Experience: At least 5 years in a technical support or customer-facing role, demonstrating a track record of resolving complex technical issues.
• Technical Proficiency:
• Strong understanding of internet and TCP/IP fundamentals, including the OSI Model.
• Strong knowledge of routing and traffic flow.
• Deep knowledge of basic network applications flows and services:
• DNS/Secure DNS: structure, types, flow
• DHCP
• SSL/TLS1.2/1.3
• SMTP/POP/Email services
• FTP/TFTP/SFTP
• SDWAN
• Load Balancing
• SDN services
• Proxy/Reverse proxy
• WAF
• NAT
• ZTNA
• API
• Experience troubleshooting DNS, SSL/TLS, WAF, API, Email, ZTNA and network connectivity issues.
• Proficiency with command-line tools such as curl, dig, traceroute, tcpdump, and openssl.
• Familiarity with web servers like Apache, Nginx, and IIS.
• Scripting skills in languages like Bash, Python, or JavaScript.
• Knowledge of application structure and web services.
• Experience with cloud services like AKAMAI, Imperva, Aryaka or equivalent
• Communication Skills: Ability to effectively communicate technical information to both technical and non-technical audiences, ensuring clarity and understanding.
• Availability: Willingness to work flexible hours, including weekends and holidays, to provide support across different time zones.
• Language: English - mandatory
• Language: Hebrew - mandatory
• Language: Any additional - advantage

Desirable (Bonus) Qualifications

• CDN and Cloud WAF Product Familiarity: Experience with CDN suite or similar products
• Cloud knowledge: Knowledge of cloud network structure and services like Nat GW, ALB/GLB/NLB, Security profiles/ACL, IAM, Transit GW, API GW.
• Web Development Experience: Background in web development or hosting environments, with knowledge of web technologies and platforms

 Soft Skills & Attributes

• Problem-Solving Orientation A proactive approach to identifying issues and implementing effective solutions.
• Customer-Centric Mindset Commitment to providing exceptional service and support to customers.
• Continuous Learning Eagerness to stay updated with the latest technologies and industry trend.
• Team Collaboration Ability to work effectively both independently and as part of a team.