Technical Support Engineer

About Oligo

Oligo is a rapidly growing startup headquartered in Tel Aviv, leading the way in reshaping Application Security. With a strong investment from top-tier VCs including Greenfield Partners, Red Dot Capital Partners, Lightspeed, Ballistic Ventures, and TLV Partners, we are developing a unique solution to address application security challenges, mainly focusing on open-source components in the application.

Our innovative technology leverages runtime application context while maintaining exceptional performance and stability. The Oligo Application Defense Platform gives security teams powerful capabilities to observe application components, detect intrusions, and mitigate threats, ensuring attacks are stopped before they can cause harm.

Role Overview

We are looking for a Technical Support Engineer to join our growing support team. This role is ideal for someone who is passionate about solving problems, learning new technologies, and helping customers succeed.

You will be part of a rapidly growing global support group that is still small and agile, offering a unique opportunity to make a real impact and grow with the team. We are a company working with cutting-edge cloud-native technologies, and this role will give you hands-on experience supporting complex, modern infrastructure.

As a Technical Support Engineer, you will work closely with senior team members to troubleshoot technical issues, provide high-quality support to our customers, and gain deep exposure to our product and architecture. You’ll also collaborate with internal teams including Customer Success and R&D to help drive customer satisfaction and contribute to product improvement.

Responsibilities

Provide first-line technical support to customers via chat, email, and/or live sessions
Troubleshoot and resolve basic technical issues independently or with guidance from senior engineers
Escalate complex issues appropriately and contribute to resolution alongside advanced support
Participate in on-call rotation for after-hours, holiday, and weekend support coverage
Document known issues, solutions, and best practices in internal and customer-facing knowledge bases
Support deployment and configuration of our product in customer environments
Continuously grow your technical knowledge of our product, infrastructure, and industry best practices

Requirements:

Required Qualifications

1–2 years of experience in a technical support, DevOps support, or similar customer-facing technical role
Hands on experience using SQL to query databases and troubleshoot issues.
Proficiency with command-line tools and Linux operating system environments
Understanding of modern deployment practices and tools such as Helm (experience is a plus)
Strong communication skills (written and verbal) with a customer-first mindset
Ability to work collaboratively and manage multiple tasks in a fast-paced environment
Eagerness to learn and grow in areas like Kubernetes, observability, and cloud-native tooling
Experience with writing technical documentation (FAQs, troubleshooting guides)
Experience and familiarity with Kubernetes (Advantage)
Familiar with REST APIs or GraphQL (Advantage)
Programming skills (beneficial, but not required)