Technical Support Engineer

A global high-tech company specializing in real-time location tracking in the healthcare sector, including hospitals, clinics, nursing homes, and more.

The company provides monitoring and tracking of assets such as medical equipment and medication temperatures, delivering valuable data that helps customers improve patient care and operational efficiency.

With around 350 employees, the company is based in the Science Park and offers the option to work partly from home.

The role includes end-user support and involves:

• Joining the support team and working both independently and collaboratively
• Providing technical support in both Windows and Linux environments

Job Requirements

• Bachelor’s degree or accredited certification in Computer Science, Network Communication, or equivalent technical experience
• Minimum 5 years experience in technical support or customer-facing roles in fast-paced environments
• Strong analytical and troubleshooting skills with logical thinking
• Excellent communication skills in English, both technical and empathetic, able to handle complex directions by phone
• Self-motivated, organized, and able to self-manage and learn independently
• Ability to work both independently and in a team, including remote work
• Ability to handle fast-paced, multi-tasking, and high-pressure situations, including de-escalation