Customer Success Operations

DealHub is a leading provider of sales engagement and revenue optimization solutions, empowering businesses to streamline their sales processes and drive growth. As a company that champions a customer-first approach, we’re proud of our professional and proactive Success team. We’re now looking for a Customer Success Operations professional to drive the operational backbone of our customer journey, ensuring our teams and systems are aligned to deliver exceptional value at scale.

As a Customer Success Operations, you will be the key enabler behind our customer-facing teams. Your mission is to optimize internal processes, improve efficiency across the customer lifecycle, and ensure that DealHub’s full functionality and offerings are being consistently leveraged. You’ll focus on building scalable workflows, administering tools, and supporting data-driven decisions to enhance customer satisfaction, retention, and growth.

You’ll be responsible for managing onboarding frameworks, owning CS tools and analytics, leading internal training initiatives, and working closely with cross-functional teams to ensure a consistent and impactful customer experience. This is a hands-on, strategic role that blends systems thinking, process design, and a passion for customer success.

Requirements:

• 2+ years of experience in Customer Success Operations or a similar role in a SaaS or tech environment.
• Fluent in English- a must
• Hands-on experience with Totango and Monday.com - a must.
• Proven ability to build and optimize customer success processes and internal workflows.
• Strong understanding of data hygiene practices- ensuring accurate, consistent, and clean data across systems.
• Experience managing CS tools and platforms, including CRM (e.g., Salesforce, HubSpot), customer engagement tools, and reporting dashboards.
• Comfortable with admin tasks, such as scheduling meetings and coordinating team activities on behalf of the department lead.
• Flexible working hours to support collaboration with our global team across different time zones.
• Highly organized with excellent attention to detail, capable of managing multiple projects and priorities.
• Strong communication and collaboration skills, especially in cross-functional team settings.
• Analytical mindset and experience working with KPIs, reports, and performance metrics.