Director of Customer Success

ScaleOps, the leader in real-time automated cloud resource management, is revolutionizing how DevOps teams manage their cloud-native application infrastructures. Backed by venture capital and software industry titans, ScaleOps’ platform removes the organizational friction between application owners and DevOps teams by fully automating the resource management process to meet real-time demand.

The ScaleOps platform dynamically manages the application’s resource allocation, eliminating the need for manual intervention. The result is improved application performance, 60%- 80% cloud cost savings, and a fully automated allocation process.

With well over $80 million in backing, ScaleOps has seen tremendous business growth, attracting global industry leaders to its customer base. ScaleOps automatically manages the production environments of over 50 enterprises, including Wiz, CATO Networks, Outreach, SentinelOne, Maxar, Playtika, Orca Security, EQ Bank, Outbrain, PayU, and Noname.

We’re looking for a Director of Customer Success to lead our post-sales efforts across the Rest of World region, based in Tel Aviv. You’ll drive strategy, manage a growing team, and partner closely with Sales, Product, and Engineering to maximize customer impact and retention.

Here’s what you’ll be doing:

• Customer Success Strategy- Define and lead regional customer success initiatives aligned with global business goals. Develop scalable programs for onboarding, adoption, retention, and expansion.
• Team Leadership- Build, mentor, and scale a high-performing CS team, while meeting the company’s goals.
• Customer Ownership- Oversee the full customer lifecycle - from onboarding to renewal and expansion - with a strong focus on value delivery and proactive engagement.
• Revenue Impact- Own net revenue retention and expansion goals. Identify growth opportunities and partner with sales to drive them forward.
• Customer Health & Operations- Establish and trach customer health metrics, meet regional success KPIs, and build scalable processes to ensure consistent customer experience.
  
  

• 6+ years in customer success, account management, or related roles at B2B SaaS companies.
• 3+ years of experience leading and growing CS teams.
• Cloud experience is required; Kubernetes/container experience is a strong advantage.
• Proven ability to drive product adoption in technical environments.
• Experience managing complex customer relationships with technical and business stakeholders.
• Experience leading end-to-end renewals, including procurement, legal alignment, and ARR-driven expansion opportunities.
• Comfortable in a fast-paced, high-growth environment.