Cyber Security Technical Account Manager

Role Summary

We’re looking for an experienced and passionate Customer Success Manager to ensure our customers achieve maximum value from our cybersecurity solution. You will play a vital role in onboarding, driving adoption, and nurturing customer relationships. You will be the customer's advocate within the company and a strategic partner they trust.

Key Responsibilities

• Lead smooth customer onboarding and ongoing relationship management.
• Act as the primary customer point of contact, ensuring satisfaction and retention.
• Proactively guide customers to realize the full value of the platform.
• Troubleshoot product issues, coordinate with technical teams, and ensure timely resolution.
• Translate customer needs into product insights for R&D and Product teams.
• Develop customer success assets — playbooks, FAQs, and troubleshooting guides.
• Manage and update CRM or CSM tools to reflect key activities, renewals, and sentiment.
• Collaborate cross-functionally with Sales, Product, DevOps, and Marketing.
• Contribute to the support playbook, SLAs, and proactive service improvements.

Requirements

• 2+ years in a cybersecurity or technical customer-facing role- MUST
• Hands-on knowledge of firewalls (Check Point, Palo Alto, Fortinet, Cisco) is a must.
• CCNA or equivalent certification strongly preferred.
• Experience with incident response, troubleshooting, and security analysis.
• Strong communication skills and ability to build trust quickly with stakeholders.
• Proven time management and multitasking skills.
• Self-starter with an ownership mindset.

Nice to Have

• Experience with SaaS-based security platforms.
• Exposure to enterprise or MSSP environments.
• Familiarity with CRM/CSM tools like HubSpot, Salesforce.