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מעל 80,000 משרות • 4,000 חדשות ביום
חינם. בלי פרסומות. בלי אותיות קטנות.

Customer Service Manager

Dialog

מודיעין-מכבים-רעות

Customer Service Manager

Dialog

מודיעין-מכבים-רעות
25,000-35,000 ₪ (הערכה מבוססת AI)
זוהי הערכת טווח שכר מבוססת AI ולא פרסום של המעסיק

A company developing drones and docking stations for applications in defense, infrastructure maintenance, and industrial use leveraging image processing and artificial intelligence on a fully autonomous platform.

The role includes approximately 40% hands-on work alongside managing a team of one local support engineer and four international support engineers. The position requires close collaboration with development and product teams.

Location: Modi’in, near the train station.

Work model: Hybrid, with two days working from home.

Requirements:

5 years of experience leading Technical Support operations (not just shift management).
B.Sc. in Engineering, Computer Science, or a related field; advanced degree preferred.
Proven experience collaborating with R&D/Product teams to resolve complex technical issues and influence system design.
Deep understanding of hardware/software system interactions and architecture.
Strong troubleshooting skills and ability to resolve complex, systemic issues.
Excellent verbal and written communication skills in English.
Experience managing and prioritizing high volumes of technical issues across the organization.
Expertise with CRM and support platforms (e.g., Zendesk, Salesforce, Intercom, Freshdesk).
Hands-on scripting/programming experience (Python, Bash, etc.) and understanding of support workflows.