IT Support Engineer

Who is Eleos Health?

Today, more people than ever are speaking publicly about their mental health. Whether it's ourselves, our friends and family, or even public figures, taking care of your behavioral health is no longer taboo, it's vital, and it's only human.

Eleos is on a mission to help deliver the world's most effective behavioral care through data, measurement, and personalization. Or simply put, we want to give clinicians the support they need to do the important work only they can do.

What is this opportunity?

As our new IT Support Engineer, you will be a central member of the Operations team at Eleos Health. This role will own and manage Eleos’ IT infrastructure and employee technology experience globally, with a primary focus on hands-on support, systems management, vendor oversight, security, and compliance. You’ll play a mission-critical role in scaling our systems, tools, and processes to support a growing hybrid company across Israel and the U.S.

The IT Specialist will be a hands-on technical POC for our global IT needs, reporting to the DevOps Team Leader.

Who are you?

You are a proactive and reliable IT professional with strong organizational and technical troubleshooting skills. You’re passionate about creating seamless technology experiences for teams, and you take pride in enabling others to do their best work by keeping systems secure, up-to-date, and easy to use.

You are methodical, resourceful, and solution-oriented, with a strong sense of ownership and a commitment to excellent customer service. You enjoy supporting people, solving infrastructure challenges, and implementing scalable systems and security protocols. You thrive in a fast-paced startup environment where you can build things from scratch and drive impact every day.

How will you contribute?

• Own the full IT lifecycle: Oversee onboarding/offboarding, manage system access, hardware allocation, and perform regular access and security audits.
• Support day-to-day operations: Provide technical support across Israel and the U.S., troubleshoot issues, and maintain reliable hardware, software, and network performance.
• Manage IT assets and vendors: Handle procurement, inventory, budgeting, and align equipment with departmental needs; serve as the primary point of contact for IT vendors and service providers.
• Ensure security and compliance: Implement IT security protocols, lead phishing prevention and staff training, manage access controls, and oversee password compliance.
• Optimize systems and tools: Evaluate and approve software purchases, ensure alignment with standards, manage company-wide systems, maintain mailing lists, and drive improvements.
• Lead projects: Deliver IT initiatives (like upgrades and integrations), run training sessions, track performance, and support team growth.

What qualifications and skills will help you to be successful?

• Minimum 3+ years of hands-on experience in IT support/Help Desk/Tier 2+ roles
• Knowledge and practical experience with Mobile Device Management (MDM) – must
• Experience with Macs – must
• Experience in troubleshooting hardware, software, multimedia, and video conference equipment
• Experience with Single Sign-On (SSO) and Virtual Private Network (VPN) solutions – plus
• Familiarity with various operating systems (Windows, macOS, Linux)
• Familiarity with G Suite, Active Directory, and IT backend environment
• Excellent communication skills and the ability to effectively interact with individuals at all levels
• Proven ability to prioritize tasks in a fast-paced environment and work independently or within a team.
• Managing our IT outsource company: prioritizing, assigning tickets, and daily communications.
• Provide support for product-related issues, serving as the IT point of contact for troubleshooting and analyzing customer issues.
• Ongoing configuration of zero-touch enrollment, primarily for MAC

This is a unique opportunity to join a startup that is having a meaningful impact on the well-being and mental health of thousands. We have

• A product that positively impacts people’s lives every single day.
• A team of amazing people with a shared vision and the infinite drive to make it happen
• Significant equity opportunities
• The ability to build, grow, and shape how technology can increase the effectiveness of therapy
• Hybrid work opportunities
• Mental health days you can take whenever you need them—no questions asked