Customer Success Team Leader

About The Company:

Out client is a global technology-oriented company supporting clients across various sectors. Their solutions help organizations work more efficiently by offering structured tools and insights tailored to their business needs. With a diverse customer base and a strong focus on long-term relationships, they are growing quickly and building for the future.

The Opportunity

They are looking for a proactive and thoughtful Customer Success Team Leader to guide their client-facing efforts and oversee a small, focused team. This role is ideal for someone who enjoys leading others, optimizing processes, and ensuring that customers get maximum value from the solutions they use. You'll help design the frameworks that shape the full customer experience—from onboarding to expansion.

Key Responsibilities

• Lead a team responsible for customer onboarding, retention, and success outcomes.
• Develop and implement customer success playbooks, workflows, and best practices.
• Define and monitor customer health indicators and intervene when needed.
• Support long-term relationship building, helping identify opportunities for account growth.
• Work closely with internal stakeholders to align customer needs with product direction.
• Help build a scalable foundation for future support and customer operations.
• Represent the voice of the customer internally and contribute to continuous improvements.

Qualifications

• 6+ years in customer success or customer-facing roles, with at least 3 years in a leadership position.
• Experience designing or improving customer lifecycle processes.
• Strong communication, team management, and organizational skills.
• Data-driven mindset and ability to translate insights into clear actions.
• Comfort working in a fast-changing environment and coordinating with multiple teams.
• Fluent in English; additional languages are a plus.

What Our Client Offers

• A collaborative, global work culture with flexible work arrangements.
• An opportunity to shape the customer success function in a growing company.
• Direct influence on internal operations, team growth, and customer strategy.
• A mission-driven team that values clear communication and steady progress.