Customer Advocacy Manager

Description

As a Customer Advocacy Manager at Check Point, you will be part of a specialized team dedicated to providing strategic support to a select group of customers. This role connects customers with key headquarters-level resources, ensuring stabilization, improved processes, and high-impact engagement. You’ll work closely with executive leadership and cross-functional teams across the organization, bridging technical expertise with business priorities.

Major Responsibilities

You will be responsible for:

• Proactively engaging with the customers and work closely with the assigned Check Point account teams to coordinate efforts as well as resources to support challenges and projects
• Acting as the single owner of recovery project plan and as the single point-of-contact for remediation activities
• Handling rapid and effective escalation
• Coordinating onsite and remote assistance for customers as required
• Monitoring ongoing support calls (SR’s) as soon as they are opened and work closely and in full coordination with technical resources to drive quick resolution
• Planning and reviewing major upgrades, refresh projects and new deployments
• Build a plan together with the customer to better understand current and future security needs as well as technical and operational challenges
• Handling proactive customer, partner and field knowledge transfer for longer-term stability
• Regular activity tracking and reporting

Desired Background

What you will bring to the table:

• 5+ years of experience working with Check Point solutions, including: security appliances, software gateways, cloud technologies, management platforms, Endpoint and mobile solutions
• Security Engineering, Support, Integration or Customer Success previous experience is a plus!
• Project management expertise required
• A customer-first approach
• Excellent communication skills
• Fluency in English
• Strong organizational skills
• Ability to communicate with executives internally and with customer executive management, including expertise in summarizing complex challenges into concise messages
• Familiarity with any needed ticketing/project management tools

What you'll get in return

• Exposure to exciting and award-winning technologies in the Cyber Security industry
• Meet the people behind our cutting edge technologies during our New Hire Training.
• Opportunity to fulfill your potential by rolling out creative ideas and projects
• Work with and build a long-lasting relationship with a team of brilliant people

If you're passionate about customer success, thrive in dynamic environments, and are excited by the challenge of helping customers achieve long-term stability, apply now!