Technical Support Team Leader

A successful law firm in Tel Aviv is seeking a Technical Support Team Leader

Job Description:

• Managing and leading the technical support team, including task allocation, supervision, and performance monitoring.
• Providing professional and high-quality solutions for complex technical issues.
• Managing the ticketing system, tracking resolution progress, and prioritizing tasks based on urgency.
• Providing professional training and developing team members’ skills.
• Developing and implementing work procedures and standards to improve service quality.
• Ongoing collaboration with IT department personnel and other departments.

Requirements:

• At least 2 years of experience as a Technical Support Team Leader.
• Experience managing a team of at least five employees.
• Good English skills (reading, writing, and speaking).
• Highly responsible, organized, and service-oriented.