🎯 Operations & Customer Success Specialist (B2C) @ Navo RSVP

Summary:

As an Operations & Customer Success Specialist at Navo RSVP, you will be the trusted partner for individuals planning weddings and events, ensuring they have a smooth, worry-free experience managing their guest lists. Your success means happy clients, flawless event setups, and swift resolution of any challenges along the way. You’re essential to delivering the personal touch that sets Navo RSVP apart.

What success looks like:

• Efficient onboarding and management of individual client events
• High customer satisfaction reflected in positive feedback and referrals
• Quick, friendly resolution of client questions and concerns
• Strong collaboration with dialers and sales teams to support clients throughout their journey

How this fits in:

You are the operational and customer service hub for our B2C clients, coordinating between users, dialers, and internal teams to deliver a seamless, personalized service.

Responsibilities:

• Set up and manage client events accurately and on schedule within our platform
• Monitor WhatsApp campaigns and coordinate with dialers to ensure thorough guest follow-up
• Act as the main point of contact for individual clients during their event process
• Address client issues promptly and professionally, providing clear communication and solutions
• Collect client feedback to identify opportunities for improving service and operations

Qualifications:

• Strong organizational skills with attention to detail
• Excellent verbal and written communication skills in Hebrew; English is a plus
• Experience in operations, customer success, or event planning (especially B2C) preferred
• Ability to work independently and take initiative in problem-solving
• Empathy and a genuine desire to help clients feel supported and confident