Customer Success Manager

Bigabid is an innovative technology company led by data scientists and engineers devoted to mobile app growth. Our proprietary ad platforms powered by machine learning are the outcome of that devotion.

We deliver valuable results and insights for a fast-growing clientele of major app developers using elite programmatic user acquisition and retargeting technologies. Our ever evolving, state-of-the-art machine learning platform targets high value users in real-time at their peak potential to ensure our client’s app growth.

As a Customer Success Manager, you will be instrumental in driving revenue-generating growth and retention initiatives through your industry expertise. Operating on a global scale, you will play a key role in expanding Bigabid’s business while ensuring the ongoing success of our clients.

With deep product knowledge, you’ll provide tailored best practices and strategic recommendations to our clients, leveraging your experience to maximize value. As a client advocate, you will represent Bigabid’s client base to guide internal strategy and deliver impact where it matters most.

Bigabid is a fantastic place to work. We reward talent. Our employees support each other to advance individually and as a team. Most of all, we exceed our client’s expectations while still having fun.

Responsibilities:

• Revenue Growth – Maintain, fulfill, and scale monthly client budgets, with a strategic focus on identifying and executing upsell and cross-sell opportunities across Bigabid’s suite of ML technologies.
• Client Communication – Build and maintain strong, long-term relationships with clients through consistent, value-driven communication and face-to-face interactions.
• Collaboration – Work closely with clients and Bigabid’s internal teams, including product and sales, to align on evolving client needs and growth opportunities.
• Client Reporting and Analysis – Deliver actionable insights that help drive client decision-making and growth through ongoing analytical reviews and performance assessments.
  
  

• 3 years of experience as a Customer Success Manager with a proven track record in managing and growing client relationships, with essential B2B experience.
• Industry knowledge in Ad-tech, with experience in programmatic user acquisition or retargeting, is a strong advantage.
• Exceptional client management skills with the ability to balance proactive communication and growth-driven client support.
• Team player with a solutions-focused approach; motivated by both client success and collective goals.
• Fluent in English – other languages are a big plus.
• Ability to grasp complex technology concepts and communicate them clearly to clients, empowering them to maximize product value.
• Dynamic, fun-loving, and yet driven! We believe in working hard while keeping a great atmosphere.