Support, Implementation & Customer Success

A job that combines client support, onboarding, and ongoing success management

About the Job:

You’ll be the face of the company – guiding new clients from day one, supporting them through onboarding, understanding their business needs, and helping them build a solid foundation for success. As the relationship develops, you’ll serve as their go-to person – identifying challenges and opportunities, relaying insights to the product team, maintaining ongoing communication, and ensuring clients extract real value from the platform.

This job includes client management, technical support, product thinking, and analytical skills.

Who is this for?

People who enjoy working with others, explaining complex systems in a simple way, and being a supportive presence. You should feel comfortable learning new systems and making them accessible for less tech-savvy users.

Requirements:

• Patience, empathy, and excellent interpersonal skills
• Strong communication and teaching ability
• Independent work, organization, and analytical thinking
• Ability to analyze user behavior
• Ability to guide clients through onboarding, communicate clearly, and identify upsell/expansion opportunities
• Quick technical comprehension and system-learning ability
• Strong verbal and written communication in Hebrew and English

Benefits:

• Experience in Customer Success / Onboarding / Account Management in a SaaS company
• Experience working with insurance or finance clients
• Familiarity with CRM / SaaS systems / Monday.com
• Understanding of onboarding, churn, NPS
• Retention and expansion experience

Send CV [email protected]