Technical Account Specialist

About Insait

At Insait, we’re shaping the future of enterprise customer experiences through AI. Our platform empowers leading companies to automate conversations, streamline operations, and create intelligent customer journeys — fast.

Job Description

As we grow, we’re looking for a Technical Account Specialist (3–5 years experience) to join our customer-facing team. This is a great opportunity for someone with hands-on support skills and a passion for client success to work in a fast-paced, startup environment with enterprise clients in Israel and around the world.

Key & Responsibilities

• Own and manage the end-to-end onboarding of enterprise customers — from kickoff to successful deployment.
• Provide hands-on technical support and guidance throughout the customer lifecycle.
• Troubleshoot support tickets, escalating complex issues to internal teams when needed, while maintaining ownership of the customer experience.
• Collaborate with product owners, decision-makers, and technical stakeholders to align platform implementation with business needs.
• Configure AI-powered workflows based on customer use cases and ensure high adoption through training and enablement.
• Become a trusted advisor to clients, proactively identifying opportunities for value and engagement.
• Operate in a fast-moving, high-growth environment with evolving priorities and tight timelines.

Required Qualifications

• 3–5 years of experience in a technical account management, implementation, or support role — ideally in a SaaS, AI, or digital transformation company.
• Hands-on experience with technical support and ticket-based issue resolution.
• Proven track record of working with enterprise clients — in both Israeli and international markets.
• Excellent communication, project management, and client-facing skills.
• Ability to balance business priorities with technical execution and problem-solving.
• Comfortable working in a startup setting — adaptable, self-motivated, and able to manage ambiguity.
• Passion for AI and technology, with a user-centric mindset and eagerness to learn.

What We Offer

• Work at the cutting edge of AI-powered enterprise solutions.
• Be part of a passionate, agile, and fast-growing team.
• Engage directly with global and local enterprise leaders.
• Enjoy hybrid flexibility and a central Tel Aviv location.