IT Help Desk Engineer

BlueSnap is looking for an experienced IT Help Desk professional to join our growing global team in an R&D environment.

As an IT Help Desk, you will be our employees' first point of contact for IT issues.

The ideal candidate will have excellent interpersonal skills, be a strong team player, and be able to solve technical problems effectively.

Please note:

• Please submit your CV in English.
• We are located in Herzliya and work in a hybrid work mode.

Your day-to-day:

• Provide 1st-level technical support to local and remote organizations' internal users for any IT-related issues through the ticketing system and other communication channels.
• Ownership of all the organization's technical assets, including laptops, printers, and meeting rooms.
• Respond to monitoring alerts, diagnose and resolve technical issues, and conduct root cause analysis.
• Install, configure, and maintain on-premise and cloud components, collaborating with other departments or third-party vendors as needed.
• Carry out recurring IT procedures and tasks, such as onboarding and offboarding employees.
• Install, set up, and maintain both on-premise and cloud systems.
• Manage tasks on computers, servers, and other systems, including updates, deployments, and security hardening.
• Working closely with other teams and 3d-party vendors.
• Write step-by-step guides.

What will you need?

• 2+ years of experience in IT Support/Help Desk, supporting users globally.
• Strong experience with Windows 10-11, macOS, Windows Servers (2016-2022), Microsoft Active Directory, DNS, and Office 365.
• Knowledge of endpoint applications (AV, EDR, DLP), VPN clients, collaboration tools, video conferencing services, and monitoring systems.
• Fluent in Hebrew and English, both spoken and written.
• Excellent customer service and communication skills.
• Strong troubleshooting and multitasking abilities.

Nice to have:

• Experience with any of the following (not required): Linux, Jira, Confluence, VMWare, Firewalls, SSO, AWS, and scripting.