Customer Service Manager

Company Description

Richer College (מכללת ריצ׳ר) is a leading institution specializing in digital and new media studies. The college offers comprehensive programs in Digital Marketing and Social Networks, Photography, Editing, Production and Directing, Affiliate Marketing, and Internet Income/Online Business Creation. The college is dedicated to providing students with the skills and knowledge required to thrive in the digital age.

Role Description

This is a full-time, on-site role for a Customer Service Manager, located in Ramat Gan. The Customer Service Manager will be responsible for overseeing customer support operations, ensuring customer satisfaction, and managing a team of customer service representatives. The role involves developing and implementing customer service policies, addressing customer inquiries and issues, and analyzing customer feedback to improve service quality.

Qualifications

• Customer Satisfaction, Customer Service Management, and Customer Support skills
• Strong Analytical Skills
• Excellent Communication skills, both verbal and written
• Ability to lead and manage a team effectively
• Problem-solving skills and the ability to handle customer complaints professionally
• Experience in developing and implementing customer service strategies
• Relevant experience in the education or digital media industry is a plus
• Bachelor's degree in Business Administration, Communications, or a related field