Help Desk Specialist

A unique high-performance computing startup, the only one of its kind in Israel and among the few globally, is developing the next generation of chips for supercomputers based on breakthrough algorithmic innovation.

Founded by seasoned entrepreneurs, the company has raised over $300 million to date including $100 million in its most recent funding round at a valuation of $1.6 billion.

With 300 employees globally, most of whom are based in Israel, the company is located in Givatayim and offers a hybrid work model with two days from home.

The company recently unveiled a chip that significantly outperforms GPUs in terms of performance and surpasses Nvidia’s chips in performance-to-power-consumption metrics.

Responsibilities

• Serve as the first point of contact for employees seeking technical assistance.
• Respond to queries via our Helpdesk tickets system, by email, in person, or through remote access.
• Offer technical assistance on the delivery, configuration, set up, maintenance, LAN performance, and troubleshooting of computer systems, hardware, and software.
• Direct unresolved issues to the next level of support personnel.
• Provide training and guidance to new onboarding employees.
• Follow-up and update issue status and information.
• Gain feedback from employees to improve helpdesk and training methods.
• Identify and suggest possible improvements on procedures to the department manager.
• Write and edit training manuals.

Requirements

• 3 experience as a helpdesk technician, working in an organization of 200+
• Knowledge of different operating systems (MacOS, Windows, Linux)
• Good understanding of computer systems, networks, hardware and software products
• Ability to diagnose and resolve technical issues
• Good problem-solving, analytical, and team-working skills
• Excellent communication and interpersonal skills
• Willingness to learn new technologies.
• Customer-oriented, cool-tempered, and team player
• Proficiency in English