Data Analyst

What You’ll Be Doing

• Dive into data – Pull and analyze data to understand how customers use the product.
• Detect patterns – Spot trends in large datasets and explain what they mean for the business.
• Collaborate across teams – Work with BI, Professional Services, and Customer Success to clean and enrich data.
• Create reports and dashboards – Build both regular and ad hoc reports for internal teams, especially for customer satisfaction.
• Forecasting – Help plan ahead for resources and services based on usage trends.
• Recommend improvements – Suggest better data processes and even propose new tech (ML, Azure, etc.) to improve insights.
• Customer usage – Track changes in how customers are using the product to suggest improvements or interventions.

What You Need to Bring

• Experience: At least 3 years as a data analyst or business data analyst.
• Education: A BSc in a relevant field (Math, Stats, CS, Economics, etc.).
• Technical tools:
• SQL and reporting tools (e.g. Business Objects)
• Data programming (e.g. XML, Javascript, ETL frameworks)
• Stats tools (Excel, SPSS, SAS)
• BI tools (Power BI, Tableau)
• Analytical mindset: Strong skills in organizing and making sense of data.
• Communication: Ability to clearly present data insights and work with global teams.
• Understanding of platforms: Know how the company's systems and data flows work.

Nice to Have

• Software development background
• Experience with Big Data
• Familiarity with: Databricks, AWS services, Python or Spark