Customer Support Specialist

Company Overview:

PayPlus, based in Holon, Israel, specializes in innovative financial solutions, including credit card clearing and payment services for businesses. We prioritize professionalism, fairness, and reliability in delivering top-tier services.

Position:

Customer Support Specialist

Job Summary:

Join our dynamic team to provide technical and applicative support to clients. You’ll offer real-time solutions, deliver training, collaborate with R&D and project managers, and guide clients through advanced systems.

Key Responsibilities:

• Providing our users with an outstanding customer experience - our mission is to make every interaction secure and seamless.
• Offering amazing customer service via emails, and calls.
• Conduct training sessions and troubleshoot client issues.
• Collaborating with internal departments and engagement teams to resolve issues efficiently and enhance the user experience.

Requirements:

• 2+ years of experience in technical or customer support.
• Strong problem-solving and troubleshooting skills.
• Excellent interpersonal and customer service skills.
• Fluent in English (written and spoken).

Preferred Skills:

• Experience with payment gateways or financial technology.
• Familiarity with advanced technical systems or software troubleshooting.

What We Offer:

• Full-time position (Sunday-Thursday, 9:00 AM - 6:00 PM).
• Competitive salary with CIBUS and WOLT benefits.
• Team-building activities, company trips, and holiday gifts.
• Work in an advanced tech environment alongside talented developers.
• Be part of a company revolutionizing payment solutions.

If you’re passionate about technology and problem-solving, apply now to join our innovative team!