Training & Customer Success Lead

Neurotech Solutions (https://moxo.ai/), a leading global provider of cognitive assessment solutions, is looking for a skilled and experienced professional for a key position within the organization.

Position Overview:

This role carries full responsibility for managing the external training framework and customer support for our global client base. The position includes leading external trainers, direct collaboration with the sales team, managing digital content, and building a scalable global knowledge infrastructure to ensure customer success and satisfaction.

This role is ideal for someone with a strong background in training, learning & development, customer-facing environments, and clinical solutions.

You will act as the main liaison to healthcare professionals—particularly psychologists and clinicians—ensuring they are effectively trained and supported in using MOXO.

Key Responsibilities:

• Develop, implement, and manage comprehensive training programs, user guides and onboarding resources for global clients, including individual and group training sessions. 
• Engage with prospects and clients (clinicians, psychologists, healthcare providers) to explain and support the use of the MOXO assessment tool.
• Deliver high-quality customer support to global clients, ensuring that they are effectively trained and supported in using the MOXO assessment tool.
• Lead and manage an international network of external trainers, ensuring consistent and high-quality delivery of training sessions.
• Collaborate closely with the sales, product, and development teams to ensure customer needs are met and customer satisfaction is achieved.
• Design and implement a digital knowledge base, including online training resources and customer education portals.
• Act as the key point of contact for international client support, providing consultation and troubleshooting to optimize the use of MOXO in diverse clinical environments.
• Take an active role in pre-sale discussions with prospects, translating clinical value into tailored solutions for potential clients.

Requirements:

• Bachelor’s or Master’s degree in Instructional Technologies, Learning & Training Development, Technology Enhanced Learning, or Education Technologies.
• Experience working with international clients and providing support across multiple time zones.
• Extensive experience in designing and implementing external training programs and materials.
• Strong technological acumen with the ability to quickly learn and explain complex systems.
• High level of initiative, accountability, service-oriented approach, and the ability to work both independently and collaboratively.
• Demonstrated expertise in initiating, executing and delivering training and managing international client interactions effectively.
• Excellent communication and presentation skills, particularly in customer-facing roles, including the ability to engage in pre-sales conversations.
• Familiarity with ADHD or cognitive assessments is a strong advantage.
• Ability to travel internationally as needed.
• Fluent in English and Hebrew, both spoken and written.

This is an exciting opportunity to contribute significantly to an impactful and growing company in the field of cognitive assessment. If you are passionate about training, customer success, and making a global impact, we invite you to apply.

What We Offer:

• A global role with meaningful impact in the mental health and education sectors
• A collaborative, mission-driven team environment
• Opportunities for international travel and professional growth
• Flexible, remote-friendly work setup

Just a heads up: Our office is located in Hofit, Israel. We work in a hybrid model - 3 days in the office and 2 days from home. The job requires moderate travel abroad. 

This job description indicates the general nature and level of work expected. It is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities required by the incumbent. Incumbents may be asked to perform other duties as required.

Neurotek is an equal opportunity employer who agrees not to discriminate against any employee or job applicant because of race, color, religion, national origin, sex, physical or mental disability, or age.