Operator Support Specialist

Role Summary

Meal Ticket is a rapidly growing cloud-based SaaS company for the food & beverage hospitality industry. Provides data-driven solutions to the foodservice supply chain market (manufacturers/suppliers, distributors, operators) to enable more efficient management and optimization of their businesses. Meal Ticket is backed by Providence Strategic Growth, a leading growth equity firm.

Our product is managed and developed in Raanana, Israel, and our headquarters is based in the USA, with a globally spread client base.

The Tech Support Specialist will provide technical support to Meal Ticket global customers of all sizes through the various support channels that entail: phone support, chat support, and email.

What you will do

• Maintain an extensive working knowledge of the designated product you are assigned to (MarketMan).
• Reply to email/chats and phone tickets in a timely manner
• Instruct users in proper use of software, and offer suggestions of how to avoid errors in the future.
• Escalate support tickets to other departments in the organization to resolve customer issues when necessary.
• Keep customers updated on the status of open issues.
• Stay abreast on product development to be able to support customers on new product features.
  
  

What you will bring -

• Excellent verbal and written communication skills in English (other languages are an advantage).
• At least two years’ experience in a Customer Service role
• Excellent interpersonal and customer service skills.
• Ability to work under pressure and within tight deadlines.
• Technological orientation with an ability to self-learn new technological tools and apply technological knowledge.
• Industry knowledge in foodservice and distribution operations (an advantage).
  
  

How we feel about Diversity, Equity, Inclusion and Belonging -

Meal Ticket is committed to bringing together humans from different backgrounds and perspectives, providing employees with a safe and welcoming work environment free of discrimination and harassment. We strive to create a diverse & inclusive environment where everyone can thrive, feel a sense of belonging, and do impactful work together.

As an equal opportunity employer, we prohibit any unlawful discrimination against a job applicant on the basis of their race, color, religion, gender, gender identity, gender expression, sexual orientation, national origin, family or parental status, disability*, age, veteran status, or any other status protected by the laws or regulations in the locations where we operate. We respect the laws enforced by the EEOC and are dedicated to going above and beyond in fostering diversity across our workplace.

• Applicants with disabilities may be entitled to reasonable accommodation. A reasonable accommodation is a change in the way things are normally done which will ensure an equal employment opportunity without imposing undue hardship on Meal Ticket. Please inform our HR Team ([email protected]) if you need any assistance completing any forms or to otherwise participate in our application or interview process.