Technical Account Manager

What You’ll Be Doing

• Serve as the go-to technical expert for your assigned customers after they join us.
• Lead customer onboarding, ensure smooth implementation, and support ongoing platform usage.
• Build deep, trusting relationships with customers and fully understand their architecture and workflows.
• Deliver technical training sessions, workshops, and ongoing knowledge sharing to maximize customer value.
• Actively monitor account status, anticipate risks, and drive quick, effective resolutions.
• Partner with Product, Engineering, and Support teams to represent customer feedback and influence improvements.
• Provide strategic advice and best practices tailored to customers’ specific business and technical needs.
• Play a key role in evolving our Technical Account Management processes for a better customer journey.

What You Bring

• 3+ years of experience in technical, customer-facing roles (Technical Account Manager, Solutions Engineer, Customer Success Engineer, or similar).
• Solid technical expertise, especially in fields like Application Security, DevSecOps, or related areas.
• Background in cybersecurity or software development.
• Outstanding communication skills and a customer-obsessed attitude.
• Strong problem-solving abilities and a proactive approach to challenges.
• Comfortable working in a fast-moving, startup-like environment.
• Fluent English, both spoken and written.

Bonus Points

• Hands-on experience with security solutions like SAST, DAST, SCA, CSPM, or similar.
• Familiarity with cloud environments (AWS, GCP, Azure) and continuous integration/continuous deployment (CI/CD) workflows.