Information Technology Help Desk

We are seeking a skilled IT & Helpdesk Specialist to join a leading global company in Rosh HaAyin.

This role is divided between 70% Helpdesk support and 30% CS Online Services IT support.

Responsibilities

Helpdesk Support (70%)

• Provide on-site, phone, and remote technical support for employees.
• Install and configure computers, peripherals, operating systems, and software.
• Set up and manage user accounts, permissions, and network configurations.
• Support onboarding processes, including employee IT training.
• Open tickets and coordinate with global IT teams.
• Manage communication and service with local vendors.

CS Online Services IT Support (30%)

• Map IT needs for customers within the division.
• Provide remote support to users and customers.
• Install, update, and upgrade Syngo.Via servers according to project needs.
• Ensure compliance with local IT and cybersecurity policies.
• Support the rollout of cloud-based services and digital automation tools (e.g., Microsoft Power Platform).

Requirements

• Bachelor’s degree in Computer Science or a related field – must
• 3–5 years of proven IT/Helpdesk support experience – must
• Experience supporting end users both face-to-face and remotely – must
• High level of English proficiency – must
• Strong customer service orientation – must
• High self-learning ability and ability to work under pressure.

Technical Knowledge:

• Windows 10/11 operating systems
• Networking basics: switches, VPN connections
• SharePoint usage and basic management
• Microsoft Office tools, especially advanced Excel skills
• Mobile operating systems (iOS and Android)
• Azure environment management
• Active Directory (user and group management)

Advantages:

• Military experience in an IT role
• Experience working in a global company
• SAP system knowledge
• Microsoft technical certifications
• Knowledge of ITIL processes and standards

Full-time position, based at the company’s offices in Rosh HaAyin

Involvement in digital transformation projects, including automation and cloud services