IT Support Specialist - Temporary (1 year)

Mobileye’s Service Desk group is responsible for providing advanced Linux and Windows computing services support to employees across the company.

As a key part of the IT organization, the team serves as the first point of contact for technical assistance, helping users resolve issues efficiently, maintaining high service standards, and ensuring a smooth and productive work environment through professional troubleshooting and customer-focused support.

This position requires on-site presence at our Jerusalem office at least 4 days per week

This position is temporary for one year.

What will your job look like:

• Serve as the first point of contact for customers seeking technical assistance over the phone or in the ticketing system
• Record events and problems and their resolution in logs
• Perform remote troubleshooting through diagnostic techniques and pertinent questions
• Determine the best solution based on the issue and details provided by customers
• Walk the customer through the problem-solving process
• Direct unresolved issues to the next level of support personnel
• Provide accurate information on IT products or services
• Follow-up and update customer status and information
• Pass on any feedback or suggestions by customers to the appropriate internal team
• Identify and suggest possible improvements on procedures
  
  

• 2+ years of proven experience as a help desk technician or other support role.
• Minimum one year experience supporting Linux/Windows/Mac.
• Good understanding of computer systems, mobile devices, and other tech products such as - Office 365, Active Directory, Networking
• Ability to diagnose and resolve complex technical issues
• Proficiency in English
• Customer-oriented and service oriented
• Excellent communication skills