IT Support Specialist - Temporary (1 year)

Mobileye’s Service Desk group is responsible for providing advanced Linux and Windows computing services support to employees across the company.
As a key part of the IT organization, the team serves as the first point of contact for technical assistance, helping users resolve issues efficiently, maintaining high service standards, and ensuring a smooth and productive work environment through professional troubleshooting and customer-focused support.

This position requires on-site presence at our Jerusalem office at least 4 days per week

This position is temporary for one year.

What will your job look like:

Serve as the first point of contact for customers seeking technical assistance over the phone or in the ticketing system

Record events and problems and their resolution in logs

Perform remote troubleshooting through diagnostic techniques and pertinent questions

Determine the best solution based on the issue and details provided by customers

Walk the customer through the problem-solving process

Direct unresolved issues to the next level of support personnel

Provide accurate information on IT products or services

Follow-up and update customer status and information

Pass on any feedback or suggestions by customers to the appropriate internal team

Identify and suggest possible improvements on procedures

All you need is:

2+ years of proven experience as a help desk technician or other support role.

Minimum one year experience supporting Linux/Windows/Mac.

Good understanding of computer systems, mobile devices, and other tech products such as - Office 365, Active Directory, Networking

Ability to diagnose and resolve complex technical issues

Proficiency in English

Customer-oriented and service oriented

Excellent communication skills

Mobileye changes the way we drive, from preventing accidents to semi and fully autonomous vehicles. If you are an excellent, bright, hands-on person with a passion to make a difference come to lead the revolution!

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.