Customer Success Engineer / Technical Account Manager

Work model: 1 day from home, 4 days from the office

Akeyless Security delivers a cloud-native SaaS platform that integrates Vaultless Secrets Management with Certificate Lifecycle Management, Next Gen Privileged Access Management (Secure Remote Access), and Encryption Key Management to manage the lifecycle of all machine identities and secrets across all environments.

Trusted by Fortune 100 companies and industry leaders, Akeyless is redefining identity security for the modern enterprise, delivering the world’s first unified Secrets & Machine Identity platform designed to prevent the #1 cause of breaches - compromised identities and secrets. Backed by the world’s leading cybersecurity investors and global financial institutions including JVP, Team8, NGP Capital, and Deutsche Bank.

Akeyless is looking for an experienced Customer Success Engineer to join our growing team of CS supporting customers in EMEA. This is a hands-on technical role that requires excellent customer-facing skills. You will develop and lead the ongoing technical relationship with the customer, including strategic guidance, understanding the customer's business and challenges, and providing solutions, processes, and best practices for a successful implementation and use of the Akeyless platform.

Responsibilities:

• Deliver a smooth and successful onboarding experience to our new customers
• Accelerate adoption and expansion of the Akeyless platform within our install base
• Provide customer support and troubleshoot advanced customer issues.
• Log and communicate customer requirements, collaborate with Technical Product Managers and Engineering
• Learn our customers' business and challenges and develop best of breed solutions to address them
• Create added value for the customer as a trusted advisor
  
  

• 4+ years of proven customer-facing experience doing Technical Post-Sales as a Customer Success Engineer / TAM / PS or a similar role
• Demonstrated expertise with Kubernetes, Docker, and Linux.
• Hands-on experience with Cloud environments (AWS, Azure, GCP).
• Familiarity with DevOps/DevSecOps methodologies.
• Knowledge of CI/CD, Configuration Management tools, IaaS, and IAM.
• Experience that combines sales orientation and technical skillset.
• Exceptional communication and presentation skills with English fluency at a native or near-native level.
  
  

• Experience working in the Cyber Security or DevOps domains
• Security knowledge domains: Identity Management (IDM), Identity Providers (i.e Okta, Ping), Certificate Management (CMS), Public Key Infrastructure (PKI), Encryption Key Management System (KMS), Privileged Access Management (PAM), Hardware Security Modules (HSM), and Zero-Trust Access (ZTA)
• Experience in Scripting/programming