Customer Service Representative - Relocation to Portugal

Location: Lisbon, Portugal.

Work Model: Onsite

Gross Salary: €17,730 + Accommodation

About the Role:

Are you passionate about digital advertising and customer support? We are looking for Hebrew-speaking professionals ready to relocate to Portugal to join a leading team supporting Facebook and Instagram advertisers. This role is focused on helping small and medium-sized businesses (SMBs) grow by maximizing their use of Meta’s advertising tools.

Responsibilities:

• Provide post-sales support to advertisers through chat, email, and phone (outbound calls included).
• Troubleshoot technical issues, report bugs, and guide users through the platform’s tools and features.
• Deliver support to SMB clients in both Hebrew and English
• Help clients optimize their campaigns and use of advertising products.
• Identify and escalate common issues to improve the overall advertiser experience.

Requirements:

• Fluent in Hebrew (C2 level) and English (minimum B2).
• Excellent communication, interpersonal, and problem-solving skills.
• Comfortable using phone, email, and live chat to assist customers.
• Interest in social media, digital marketing, and technology.
• Willingness to relocate to Lisbon, Portugal.

Benefits:

• Relocation support provided; including accommodation in a shared apartment, Visa support and Flight expenses will be covered.
• Training compensation during the onboarding phase.  
• Holiday and Christmas allowances. 
• Meal allowance (€7 per working day, paid via meal card)    
• Private health insurance from the first day of employment.