Technical Account Manager - Crypto

About Us

Efficient Frontier is a worldwide leader and one of the largest digital asset market making companies, handling over $200M+ in daily traded volume across numerous exchanges, markets and financial products. Since 2017, Efficient Frontier has worked with more than 200 top projects and the biggest crypto exchanges, providing liquidity & market making services, supporting its clients in navigating the financial challenges of their projects, and proving itself to be a uniquely trustable expert and financial partner for digital asset projects.

Role Overview

We’re looking for a Technical Account Manager with a strong technical aptitude, who will foster and nurture long term client relationships that grow loyalty to Efficient Frontier, and will understand our clients’ needs, facilitate product adaptations, drive customer satisfaction, and deliver exceptional account management support.

Key Responsibilities

• Build relationships with clients, develop a deep understanding of clients' challenges and needs to align with Efficient Frontier’s solutions and drive satisfaction.
• Identify upsell opportunities of the company’s products and services.
• Analyze market trends and help identify potential new features to meet clients’ requirements, and serve as the voice of the clients by gathering feedback and translating it into actionable insights for the product and R&D teams.
• Suggest and implement the development of tools, reports and dashboards to improve customer experience and the team’s performance.
• Track and analyze client metrics (conversion rates, turnovers), define KPIs including growth and retention, and refine strategies to optimize performance.
• Manage post-sale operations: contracts, CRM, documentation and onboarding processes.
• Responsible for sending periodical updates and reports to clients and the company’s management.
• Collaborate with the sales and operations teams to ensure seamless product adoption and customer success.
• Manage a team of account managers.
• Educate clients and internal teams on new and existing features.

Requirements

• In-depth understanding of crypto and capital markets.
• Minimum 3 years of demonstrated experience in customer-facing roles with a blend of technical expertise and account management, managing multiple and complex accounts in B2B SaaS companies, ideally with crypto or trading products.
• Minimum 2 years of experience in managing customer facing roles.
• Strong product and UX sense for crypto or web3 and being up-to-date with current and new trends in the space.
• Experience in designing and integrating products or features in collaboration with the product / R&D team - a big advantage.
• Experience with sales trading on an OTC desk (Tradfi or crypto) - an advantage.
• Understanding of Defi - an advantage.
• Tech-savvy with an ability to grasp technical terms.
• Ability to work in cross-functional teams, engaging stakeholders at all levels and functions.
• Exceptional communication skills.
• Strong analytical and problem-solving skills.
• Ability to take initiative and think outside of the box.
• High proficiency in spoken and written English.

Why Join Us

We support our employees' well-being and provide an indulging work environment, flexible hybrid work, growth and development opportunities, and fair competitive compensation.

At Efficient Frontier you'll get to:

• Work alongside great minds and projects in the digital asset industry, from founders and creators to established players and investors.
• Make a real impact and be involved and included.
• Be at the forefront of innovation in the exciting world of digital assets and trading.
• Be constantly challenged and encouraged to be creative and independent.
• Work in a collaborative culture, led by a highly experienced and ambitious team.

Efficient Frontier is an equal-opportunity employer that is committed to cultivating a diverse and inclusive workplace and encourages applications from qualified and eligible candidates regardless of race, religion, national origin, gender, sexual orientation, age, marital status, disability status, or other applicable legally protected characteristics.