Customer Support Specialist

🚀 Join our growing support team at That's IT Technologies!

Are you a versatile problem-solver with a passion for customer support?

We're on the hunt for a talented individual to join our team!

Company Description

IT Care Center - (That's IT) is an end-to-end ITSM and ESM solution provider, offering a comprehensive suite of IT service management tools. The platform is ITIL-certified and easily configurable to meet your business goals and IT management functions.

Role Description

This is a full-time hybrid role for a Customer Support Specialist at IT Care Center - (That's IT). The role will be primarily located in Kfar Saba, with the flexibility for some work from home. The Customer Support Specialist will be responsible for providing technical support to customers, ensuring high levels of customer satisfaction, and utilizing analytical skills to address and resolve customer issues.

Qualifications

• Customer Support and Technical Support skills
• Strong Interpersonal Skills
• Analytical Skills for problem-solving
• Experience in maintaining high Customer Satisfaction levels
• Strong communication skills, both written and verbal
• Ability to work independently and collaboratively within a team
• Knowledge of IT service management principles is a plus
• Experience in the IT industry is a plus
• Experience in #OracleDatabase is a plus.
• English Proficiency: Good English