Technical Account Manager

Technical Account Manager (TAM)

About Legit

We are a well-funded cybersecurity startup backed by top-tier VCs – CyberStarts, Bessemer, TCV, and CRV – leading the rapidly expanding market of Application Security Posture Management (ASPM).

Our mission is to tackle some of the most complex challenges in modern software development: enabling organizations to release quickly and securely, embedding trust into every stage of the software lifecycle. We are building a vibrant community and driving transformative initiatives within the world of software security.

About the Role

We're looking for a Technical Account Manager to join our growing team and serve as a trusted advisor to our customers. As a TAM, you’ll play a critical role in driving customer success by combining your technical expertise with your passion for customer engagement. You’ll guide customers through onboarding, help them maximize value from our platform, and ensure their long-term satisfaction and retention.

Responsibilities

• Build strong relationships with customers and become their primary point of contact for technical matters
• Own the post-sales technical relationship, ensuring successful onboarding, implementation, and ongoing usage
• Provide technical guidance, conduct training sessions, and lead workshops to help customers get the most out of our platform
• Serve as the primary technical point of contact for assigned customers post-sale
• Leverage your SE experience to deeply understand customer architecture and workflows, offering proactive recommendations and best practices
• Understand customers’ business and technical needs to tailor solutions and best practices
• Act as the voice of the customer internally, working closely with Product, Engineering, and Support teams
• Monitor account health, identify risks, and proactively drive resolutions
• Help shape the customer journey and contribute to continuous improvements in our TAM processes

Requirements

• 3+ years of experience in a customer-facing technical role (TAM, Solutions Engineer, Customer Success Engineer, etc.)
• Strong technical background, ideally with experience in application security, DevSecOps, or related areas
• Problem-solving mindset with a proactive and customer-first attitude
• Excellent communication and interpersonal skills
• Background in software development or cybersecurity
• Ability to thrive in a fast-paced, startup environment
• Fluent in English (spoken and written)

Nice to Have

• Experience working with security tools (e.g., SAST, DAST, SCA, CSPM, etc.)
• Familiarity with cloud-native environments (AWS, Azure, GCP) and CI/CD pipelines

If you think you are "Legit," let's talk.