Technical Support Manager

About the job:

Join our Support team and become part of professional, unique, and global team!

In this position you will get to know all our products and services, provide daily service and technical support for our customers, communicate daily with the global clients and much more!

About us:

Our company helps businesses unlock their full potential with smart data management and automation solutions. We’re all about turning complex challenges into simple, powerful tools that make a real difference. Our team thrives on collaboration, creativity, and staying ahead of the curve in technology. If you’re looking to join a company where your ideas matter and innovation is at the heart of everything we do, you’ve found the right place.

Location: Central Israel

Key Responsibilities:

• Provide exceptional customer service experience via phone, email, and online chat.
• Take ownership of the customer's requests and/or issues, troubleshoot, provide assistance and best practices.
• Escalate and engage other groups or teams within the company with newly discovered requests and/or issues.
• Work closely with numerous stakeholders and departments within the company (Sales, MIS, Operations and more)

Requirements:

• Four years of proven customer support experience
• Technical Education or background
• Excellent communication skills and service orientation
• Ability to multi-task, prioritize and manage time effectively
• Detail-oriented and Team Player
• Native/ high proficient English