Senior Customer Success Representative

Description and requirements

We are looking for a Senior Customer Success Representative to join our international customer service team! This role is ideal for a highly responsible and proactive professional who can help take our team to the next level.

Key Responsibilities:

• Provide ongoing customer support via various communication channels.
• Manage and maintain the team's knowledge base to ensure up-to-date information.
• Track and analyze customer service data to improve team performance.
• Identify trends and suggest process improvements to enhance customer experience.
• Collaborate with internal teams to ensure seamless customer interactions.

Requirements:

• Native level English and strong Hebrew skills.
• Minimum of 2 years of experience in Customer Service and Customer Success.
• Experience working with international customers.
• Strong analytical skills – ability to track and interpret service performance data.
• Familiarity with Freshdesk – an advantage.
• Excellent communication skills, both written and verbal.
• Proactive mindset – ability to identify opportunities for improvement and take initiative.
• Tech-savvy – comfortable working with customer support platforms and CRM systems.

Position Details:

• Hybrid work model – 2 days in the office, 3 days remote.
• Working hours: Sunday to Thursday, 10:00 AM – 6:00 PM Israel time