Enterprise Customer Success Manager

Who Connecteam is:

Connecteam is a TLV-based startup on a mission to change the work experience for 80% of the world's global workforce - deskless employees.

Our business management platform helps thousands of businesses thrive by taking away the daily hustle and complexities of managing teams, so they can have the peace of mind to grow and run their business.

What's the job?

The Enterprise Customer Success Manager is responsible for overseeing Connecteam's Large business and Enterprise customers, ensuring their sustained success.

The ideal candidate will possess a deep understanding of workforce management processes within large business environments, exhibit exceptional relational skills, and serve as a trusted advisor to customers. They will leverage their background in digital transformation to identify challenges, craft tailored solutions, and introduce innovative strategies. This approach aims to boost adoption and deliver unparalleled value.

The job will follow a hybrid model with work from home 2 days each week, with fixed office days.

Your main responsibilities will include

• Develop and execute customer success plans based on their main desired business outcomes
• Ensure that customers obtain the maximum value from their Connecteam investment and use their licenses
• Consult with customers to help them solve problems and achieve their goals
• Analyze data to track customer progress and identify areas for improvement
• Stay up-to-date on industry trends and best practices
• Work collaboratively with other departments and teams to ensure customer success
• Work with customers to create new use cases/success stories
• Ensure any escalated clients are resolved quickly, using resources from across the company ecosystem
  
  

• Native English speaker (spoken and written) - MUST
• Experience in B2B SaaS – 2 years of experience - MUST
• Customer-facing experience.
• Superb written and verbal communication skills.
• Creative, high energy, entrepreneurial self-starter comfortable running initiatives independently within a very high-paced environment.
• Experience in helping customers deploy and see the value of the products they have purchased.
• Experience in building relationships with senior business & platform stakeholders.
• A team player who enjoys getting and providing feedback, sharing ideas, and constantly improving together.
• Advantage- Experience working in a global team, for an international company.
  
  

• We build our people up. Every team member is treated as a long-term investment and we recognize the value in always nurturing and training them so they can go above and beyond in their skills and job duties.
• We make an impact on our customer's business. We are on a mission to provide managers of all business types and sizes with the tools they need to communicate, operate, engage, and run their deskless workforce. Our product offers them an effective and affordable solution to run their business.
• We get the job done. Connecteam employees are passionate in executing their job duties so they can drive the company forward and provide real value to our customers.
• We have fun! From weekly happy hours to holiday parties, we always enjoy each other's company (and good food, of course). Connecteam is like one big, happy family!
• Everyone is welcome. Connecteam is committed to building an encouraging, caring, and supportive environment. We share a responsibility to support our team and enrich their lives.