Professional Services Engineer

WE ARE LOOKING for a Professional Services Engineer - Tier 1/2 to join the professional services team!

Responsibilities ✍

· Monitoring and maintenance of production environments

· Ongoing tasks as servers upgrades, systems upgrades remotely

· Assist with analyzing and resolving technical issues

· Report and submit product defects in the bug-tracking system

· Assist with performing root cause analysis (RCA) determination

· Providing product feedback and insights to internal teams

· Designing and maintaining the knowledge base

Requirements 🔎

· Academic degree(s) is a must, Computer Science/information systems or equivalent – Advantage.

· 2+ years of experience in implementation and customer-facing activities in an international environment

· Experience in MS-SQL (SQL scripting) - must

· Experience with debugging tools and analyzing logs

· Experience in installations and maintenance of OS in Azure – advantage

· Experience in Power BI - advantage

· Background in networking technologies (HTTP, DNS, SSL, TCP, UDP)

· Familiar with network software diagnostic tools, such as Wireshark and fiddler

· Knowledge of web technologies, including HTML, CSS, XML, JSON, etc.

· Understanding and executing API requests and IIS

· Fluent English (writing and speaking)